Returns & Exchanges
Effortless Returns
We stand behind the quality and craftsmanship of every piece. If your purchase isn't exactly what you envisioned, we're here to make it right.
Return Window
Items may be returned within 30 days of delivery for a full refund or exchange. All returned items must be unworn, unwashed, and in original condition with tags attached.
How to Request a Return
- Sign in to your account – Visit https://account.lolomo.shop and enter your email address
- Select your order – Choose the item(s) you'd like to return
- Submit your request – We'll email you a prepaid return label within 24 hours
- Ship it back – Pack securely and drop off at any carrier location
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days. You'll receive an email confirmation when your refund has been issued.
Exchanges
For size or color exchanges, please contact us at support@lolomo.shop and we'll arrange a seamless exchange for you.
Final Sale Items
Items marked as final sale cannot be returned or exchanged. This will be clearly noted on the product page at the time of purchase.
Questions?
Our customer care team is here to help. Reach us at support@lolomo.shop or through your customer account.